Reviews

Elizabeth is always great to work with. They helped me get my interior light working too.

i do not like the service approach. my car was bought from you about four months ago as a guaranteed car. When I took it in for its first service, oil and filter change and tire rotation, I was made to feel like I needed to have more done because of the mileage. The mileage was 7000 when I bought it and was 12,000 when I brought it in. The atmosphere created I did not find pleasant. I truly appreciate the customer service for transportation to and from my job. Buying my car from you was wonderful and I can’t thank you enough for helping me in a very bad time.

Although I purchased a New 2022 Yukon from another dealership who did not properly inspect the car to discover the noticeable vibration upon acceleration beyond 45 mph, there are not enough words to fully explain the experience I had at Hertrich Buick GMC in Salisbury. From the first phone call, Jonathan addressed my concern and scheduled an appointment to assess the car. Jonathan was absolutely fantastic! He kept me abreast of the findings and process throughout the repair. Situations beyond their control prolonged the completion because all 4 tires were defective and had to be replaced. This was covered under warranty. Jonathan was extremely pleasant, polite and apologetic for the prior experience that occurred at a different dealership. He could sense my disappointment and frustration and went above and beyond the call of duty to make sure my car was fixed, test driven and completed to expectations. It is rare to find excellence in customer service and when I do, I take the time to provide due accolades. Jonathan represents Hertrich in the most positive manner. He has exceptional communication skills. He is caring, have a pleasant attitude and extremely knowledgeable. He constantly reassured me that the situation would be taken care of and he delivered on the promise. I will return for future service. I trust Hertrich Buick GMC and will continue to work with Jonathan for all of my future service needs!

Very friendly staff that made me feel comfortable during my entire visit.

Very professional

Service was great, as well as the staff

The staff was extremely courteous, and the service was performed in a timely manner.

Courtesy was extended at all times....your representative went out of her way to make sure I was able to make an appointment scheduled elsewhere.

GREAT JOB ... GREAT STAFF

As always good timely service. Only suggestion wud be to upgrade the seating in the area where people wait for service. Nicer chairs wud be a plus 😃👍